Cisco SocialMiner v.11.0 - Media Only

The Cisco SocialMiner® social media customer care solution can enable your company to proactively respond to customers and prospects communicating through public social media networks such as Twitter and Facebook or other public forum or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and delivering them to your customer care team, your company can respond to customers in real time through the same social network they use to communicate. This innovative customer service capability is enabled by the Cisco SocialMiner solution, which searches multiple social networks to capture public customer ...